FAQs
Wondering about a few things? We've got answers! Your thoughts matter, so feel free to drop us a line if you have any queries.
Q: Where does the magic happen?
A: We're headquartered in Constantia, Western Cape, making sure your orders ship from our local warehouses.
Q: How fast will my goodies get to me?
A: Expect your treasures to land on your doorstep within 2-5 business days. Speedy, right? Delivered with Courier Guy!
Q: What's the scoop on dispatch times?
A: We hustle to dispatch orders within 1-2 business days, and hey, some might even score same-day processing and delivery.
Q: Is delivery really on the house?
A: You bet! All deliveries come free of charge!
Q: Will there be a secret handshake or just an order number?
A: After placing your order, you'll get a cool order number to keep things official. No secret handshake required.
Q: Who's got my back if there's an issue?
A: For anything on your mind, drop us a message right here. We're here to help!
Q: What forms of treasure can I throw at you?
A: We're all about the plastic! Visa, Mastercard, Discovery, – the whole gang's invited.
Q: Is this checkout secure and safe?
A: Your info is 100% secure. Our site is draped in SSL-encryption to guard your precious data.
Q: What's your refund policy?
A: We operate a No Refund policy. All sales are final. If you have concerns, please reach out to us, and we'll do our best to assist.
Q: How do exchanges work, and who covers the courier cost?
A: Exchanges are welcome! However, customers are responsible for the courier cost associated with the exchange. Feel free to contact us for more details.